Refund policy

We want you to be completely satisfied with your purchase. If you are not satisfied, please review the policy below or contact us at [customer-service email] for assistance.

Returns

We accept returns of eligible products within 30 days of delivery.

To qualify for a return:

The product must be unopened, unused, and in its original packaging.
Proof of purchase or an order number is required.

The return must be requested within 30 days of confirmed delivery.

Because beard oils, balms, washes, conditioners, grooming tools, and similar personal-care products are used on the skin or hair, opened or used products cannot be returned for hygiene and safety reasons.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives. If an item is damaged, defective, leaking, or incorrect, contact us within 7 days of delivery at [customer-service email].

Include:

Your order number
A description of the problem
Photographs of the product and shipping package

Once reviewed, we will provide a replacement or refund at no additional cost.

Skin Sensitivities and Allergic Reactions

Product ingredients are displayed on the product page and packaging. Please review all ingredients and perform a patch test before full use, especially if you have sensitive skin or known allergies.

If you experience irritation, discontinue use immediately and contact a healthcare professional if needed. Contact us at [customer-service email] so we can document the issue and discuss available options. Returns or refunds involving opened products will be reviewed individually.

Nonreturnable Items

The following items are not eligible for return:

Opened or used personal-care products
Gift cards
Free gifts, promotional items, or samples
Products marked “Final Sale”
Items purchased from another retailer or marketplace
Items returned more than 30 days after delivery

Products purchased from another retailer must be returned according to that retailer’s return policy.

Return Shipping

Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect.

Original shipping charges are nonrefundable. We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.

Do not send a return without first contacting us and receiving return instructions.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return the eligible item for a refund and place a new order.

Order Cancellations

Orders may be canceled only before they enter processing or fulfillment. Contact us as soon as possible at [customer-service email]. We cannot guarantee that an order can be canceled after it has been submitted.