Shipping policy

Shipping Policy

Last updated: July 23, 2026

Thank you for shopping with [Brand Name]. This Shipping Policy explains how orders are processed and delivered within the United States.

Where We Ship

We currently ship to addresses within the United States, including [Alaska and Hawaii, if applicable].

We [do/do not] ship to P.O. boxes, APO/FPO addresses, U.S. territories, or international destinations. Some delivery services may not be available for every address.

Order Processing

Orders are typically processed within 1–2 business days, excluding weekends and federal holidays.

Orders placed after [cutoff time and time zone] begin processing on the next business day. Processing times may be longer during holidays, promotions, product launches, or periods of unusually high order volume.

Once an order has entered processing, we may be unable to change or cancel it.

Shipping Options and Delivery Estimates

Available shipping methods and charges are displayed at checkout.

Standard Shipping: Approximately 3–7 business days after processing
Expedited Shipping: Approximately 2–3 business days after processing
Free Standard Shipping: Available on qualifying orders of $[amount] or more after discounts and before taxes

Delivery estimates begin after the order has been processed. They are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery.

Shipping Charges

Shipping charges are calculated and displayed at checkout before payment is submitted. Applicable taxes and promotional discounts do not count toward the free-shipping minimum unless otherwise stated.

Order Tracking

When your order ships, you will receive a confirmation email containing tracking information. Please allow up to 24 hours for tracking information to update after the shipping confirmation is sent.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting your order.

Contact us immediately at [customer-service email] if you notice an error. We cannot guarantee that an address can be changed after an order enters processing.

We are not responsible for delays, failed deliveries, or additional charges caused by an incorrect or incomplete address provided by the customer.

Multiple Shipments

Orders containing multiple products may be shipped in separate packages. If this happens, you may receive more than one shipping confirmation and tracking number. You will not be charged additional shipping fees unless disclosed at checkout.

Delayed or Missing Packages

If tracking shows that your package is still in transit beyond the estimated delivery date, please allow 2 additional business days before contacting us.

If your package has not arrived after that time, email [customer-service email] with your order number and tracking information. We will help investigate the shipment with the carrier.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

Check around the delivery location, including side doors, porches, mailrooms, and package lockers.
Ask household members, neighbors, or building staff whether they accepted it.
Allow 24 hours, as some carriers mark packages delivered shortly before completing delivery.
Contact the shipping carrier using the tracking number.

If the package remains missing, contact us at [customer-service email]. We will assist with the carrier investigation, but replacements or refunds are not guaranteed for packages confirmed as delivered to the address provided.

Damaged or Leaking Products

Please inspect your order when it arrives. If a beard oil, balm, wash, conditioner, grooming tool, or other product arrives damaged, defective, leaking, or incorrect, contact us within 7 days of delivery.

Include:

Your order number
A description of the issue
Clear photographs of the product, packaging, and shipping box

Please retain all packaging until your claim has been reviewed. Approved claims may qualify for a replacement or refund at no additional cost.

Returned or Refused Packages

Packages returned because of an incorrect address, repeated delivery failure, refusal, or failure to retrieve the package may be refunded after the merchandise is received and inspected. Original and return shipping costs may be deducted from the refund.

Opened, used, damaged, or otherwise ineligible personal-care products remain subject to our Return and Refund Policy.

Shipping Restrictions

Certain products, destinations, or order quantities may be subject to carrier restrictions. We reserve the right to cancel or modify a shipping method when an order cannot be transported using the selected service. If this occurs, we will contact you before shipping the order.